kampung138 FAQ
Users ask us many questions about how to get started on kampung138, how to deposit and withdraw funds, what games we offer, and how to keep their accounts secure. Some questions are about account registration and KYC verification. Others are about payment methods like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers. Still others are about our game categories—football betting, live-dealer tables, slots, and esports markets.
This FAQ page answers the most common questions we receive. We've organized the answers by topic so you can find what you need quickly. If your question is not answered here, our support team is available to help. For detailed information about our policies, please read our Terms & Conditions and Legal Notice
We recommend reading through the relevant section before contacting support. Most questions about account setup, payments, and game rules are covered here. If you have a technical issue, a billing dispute, or a concern about your account security, contact our support team directly and we will investigate.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment
- Game rules and categoriesfootball betting, live-dealer tables, slots, and esports markets
- Security and account careaccount protection, password reset, and jurisdiction notice
Our KYC verification process on kampung138 requires a government-issued photo ID such as a passport, national ID card, or driver's license. We may also ask for proof of address—a utility bill, bank statement, or rental agreement dated within the last three months. In some cases, we may request additional documents to verify your identity or source of funds. The verification process typically takes one to two business days. Once approved, you can deposit and withdraw funds. If your verification is declined, we will explain why and may ask you to resubmit documents or contact our support team.
Payments and transactions
kampung138 does not charge fees on deposits or withdrawals. However, your bank or payment provider may charge a fee depending on the payment method you use. For example, if you deposit via DANA, e-wallet, mobile banking, or local payment, those services may apply their own fees. Bank transfers through online payment, e-wallet, mobile banking, or local payment may also incur bank charges. We recommend checking with your payment provider about any fees before you deposit. All fees charged by third-party payment providers are separate from kampung138 and are not controlled by us. Your withdrawal is processed back to your original payment method at no charge from kampung138.
Yes, kampung138 supports direct bank transfers from online payment, e-wallet, mobile banking, and local payment. When you choose a bank transfer as your deposit method, we provide you with a virtual account number specific to your kampung138 account. You transfer funds from your bank account to this virtual account using your bank's mobile app or online banking. The transfer typically completes within minutes. Once we receive your deposit, it appears in your kampung138 account immediately. For withdrawals, we process funds back to the bank account you used for your deposit. Bank transfers are a secure and widely available option for users across Indonesia.
If you have a promotion code for kampung138, you can enter it during account registration or in your account settings after you log in. Look for a field labeled "Promotion Code" or "Bonus Code" on the registration page. If you miss it during registration, you can usually enter the code in your account dashboard under "Promotions" or "Bonuses." Make sure you enter the code exactly as provided—codes are case-sensitive. If the code is valid and you meet the eligibility requirements, the promotion will be applied to your account. If you have trouble applying a code, contact our support team and we will help you.
Game rules and categories
kampung138 offers several game categories. Football betting covers Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League matches. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with professional croupiers streamed in real time. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We also offer esports markets for Mobile Legends, Free Fire, and PUBG Mobile tournaments. Each category has its own rules and payout structure. Visit the game section on kampung138 to explore all available options and read the specific rules for each game.
Security and account care
On kampung138, you can control your account through several tools. You can update your email address, phone number, and password at any time in your account settings. You can review your complete transaction history—all deposits, withdrawals, and game activity. You can enable two-factor authentication for extra security. You can also request a password reset if you forget your login credentials. If you suspect unauthorized access to your account, contact our support team immediately and we will help you secure it. All account changes are logged and you can review them in your security settings.
To open a support ticket on kampung138, log into your account and navigate to the Help or Support section. Click "Contact Support" and describe your issue in detail. Include your account username, the date and time of the issue, and any relevant transaction IDs or game details. Our support team will receive your ticket and respond within a reasonable timeframe. You can also check the status of your ticket in your account dashboard. For urgent issues—such as unauthorized account access or a missing withdrawal—contact support immediately and mark your ticket as high priority. We aim to resolve most issues within one to two business days.